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522     INTERNATIONAL SERVICE APPLICATIONS



                 ■ Monitoring your recycling progress throughout the year
                 ■ Keeping the program alive


                    The success of any office recycling program depends on the support and coopera-
                 tion from every employee, from the highest levels of management to the employees
                 who carry out the actual collection procedures. In addition, effective relationship man-
                 agement with recycling vendors is critical. Below is a short list of vendor requirements
                 for office paper recycling programs:


                 ■ Reliability of service in terms of on-time pickups, accurate tonnage reimbursements
                    and monthly reporting, and timely reimbursements
                 ■ Ability to handle documents in accordance with security guidelines
                 ■ Willingness to pick up all kinds of papers including high grade, mixed grade, file
                    stock, and corrugated
                 ■ Maximum prices offered for mixed grades and file stock which comprise most of
                    recyclable tonnage


                    Monitoring recycling program performance is an important step to ensure the long-
                 term success of the program. Below is a list of activities that may be applied to accom-
                 plish this goal:


                 ■ Keep accurate and up-to-date statistics:
                    ■ Include tonnage figures
                    ■ Include dollars received from recycling vendor
                    ■ Include estimated cost-avoidance figures
                 ■ Periodically inspect office areas to determine if employees are properly disposing
                    of recyclable materials.
                 ■ Periodically arrange to have outside garbage unit analyzed by following unit to
                    transfer station to weigh contents and observe contents of unit:
                    ■ Determine what percent of contents consists of recyclable materials
                    ■ Determine if container is being pulled prematurely
                 ■ Post recycling statistics in your building so that employees can see your progress.
                 ■ Publish updated statistics and articles in company bulletins and newsletters.
                 ■ Display recycling posters throughout the year.



                 42.5 Case Study




                 In 2008 the Heathrow Airport in the United Kingdom undertook a large-scale sustain-
                 able development at one of the largest and most complicated building sites in Europe.
                 BAA, the owner of seven airports in the United Kingdom, completed a major
                 construction project, the biggest single construction project in Europe, at Terminal 5
                 at Heathrow. At a cost of over £4 billion, the project represents a huge program of con-
                 struction works. Using traditional materials and construction techniques can have a
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