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400             ALGORITHMIC ANALYSIS OF QUEUEING MODELS

                          Table 9.7.1  Some numerical results for the E 10 /E 2 /c queue
                              ρ = 0.5             ρ = 0.8              ρ = 0.9
                 c       L q  η(0.8) η(0.95)  L q  η(0.8) η(0.95)  L q  η(0.8) η(0.95)
                 1  exa 0.066  1.21  2.21    0.780  2.59  4.78   2.21  4.99   9.25
                    app 0.082  1.19  2.17    0.813  2.57  4.76   2.25  5.14   9.25
                 5  exa 0.006  0.277  0.499  0.452  0.551  0.993  1.75  1.02  1.87
                    app 0.009  0.243  0.452  0.466  0.530  0.968  1.76  1.02  1.86


                of c and ρ the exact and approximate values of the average queue size L q and the
                conditional waiting-time percentiles η(0.8) and η(0.95) for the E 10 /E 2 /c queue.
                In all examples the normalization E(S) = 1 is used. The above linear interpolation
                formula is in general not to be recommended for the delay probability, particularly
                         2
                not when c is close to zero. For example, the delay probability has the respective
                         S
                values 0.0776, 0.3285 and 0.3896 for the E 10 /D/5 queue, the E 10 /E 2 /5 queue and
                the E 10 /M/5 queue, each with ρ = 0.8. Interpolation formulas like the one above
                should always be accompanied by a caveat against their blind application. The
                above interpolation formula reflects the empirical finding that measures of system
                performance are in general much more sensitive to the interarrival-time distribution
                than to the service-time distribution, in particular when the traffic load is light.


                9.7.1 The GI/M/c Queue
                In the GI/M/c queue the service times of the customers are exponentially dis-
                tributed with mean 1/µ. In addition to the time-average probabilities p j , let

                             π j = the long-run fraction of customers who find
                                 j other customers present upon arrival.

                There is a simple relation between the p j and the π j . We have

                                 min(j, c)µp j = λπ j−1 ,  j = 1, 2, . . . .  (9.7.6)

                This relation equates the average number of downcrossings from state j to state
                j − 1 per time unit to the average number of upcrossings from state j − 1 to state
                j per time unit; see also Section 2.7.
                  The probabilities π j determine the waiting-time distribution function W q (x).
                Note that the conditional waiting-time of a customer finding j ≥ c other customers
                present upon arrival is the sum of j − c + 1 independent exponentials with mean
                1/(cµ) and thus has an Erlang distribution. Hence, by conditioning,

                                          ∞   j−c           k
                                                   −cµx  (cµx)
                              1 − W q (x) =  π j  e          ,  x ≥ 0.       (9.7.7)
                                                         k!
                                         j=c  k=0
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