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Exhibit 13.1 Summary of General Best Practices General Best Practices
Best Practice Cost Install Time
Management
13–1 Compare performance to peer metrics
on the Internet
13–2 Consolidate all accounting functions
13–3 Continually review key process cycles
13–4 Create a policy and procedure manual
13–5 Eliminate all transaction backlogs
13–6 Implement process centering
13–7 Issue activity calendars to all accounting
positions
13–8 Post the policies and procedures manual
on the company intranet site
13–9 Sell the shared services center
13–10 Switch to an application service provider
Reporting
13–11 Switch to on-line reporting
13–12 Track function measurements
13–13 Use Balanced Scorecard reporting
Systems
13–14 Create a contract terms database
13–15 Scan data with modified Palm
computing platform
13–16 Scan fingerprints at user workstations

Taxation
13–17 Create an on-line tax policy listing
13–18 Outsource tax form preparation
13–19 Pay federal taxes on-line
13–20 Reduce tax penalties with Internet-based
penalty modeling
13–21 Subscribe to an on-line tax information
service