Page 139 - Anne Bruce - Building A HIgh Morale Workplace (2002)

Employees Want and Need a Manager Who Cares 119

4 3 2 1 4. Manager’s ability to make decisions
4 3 2 1 5. Manager who walks the talk
4 3 2 1 6. Recognition of my efforts
4 3 2 1 7. Delegation of responsibility to me
4 3 2 1 8. Being promoted
4 3 2 1 9. Customer contact
4 3 2 1 10. Compensation
4 3 2 1 11. Getting along with others
4 3 2 1 12. Honest praise
4 3 2 1 13. Helpful and corrective feedback
4 3 2 1 14. Coaching
4 3 2 1 15. The result of a job well done
4 3 2 1 16. Attending social functions with team members
4 3 2 1 17. Being given clear objectives
4 3 2 1 18. Job security
Note:This assessment consistently generates similar results.
Employees rarely, if ever, rank #10 (compensation) as their highest pri-
ority.They most commonly rate highest #1, #2, #6, #12, and #15.

The Time Is Now to Show You Care

Employees want to feel that who they are and what they do
matter to their leaders. They want to come to a workplace each
day where they feel cared about and loved. Whether you are a

team leader, coach, supervisor, manager, director, vice presi-
dent, or president of an organization, this is your opportunity to
touch the lives of those around you every day. As a leader you
have the power to promote a more meaningful, joyful and high

morale workplace, and the time has never been better.

The Four Ways Managers Show They Care

There are four driving forces that indicate how much a manager
really cares about his or her people. Here are the ways man-
agers demonstrate how much they care:

1. They listen.
2. They reward, recognize, and praise.

3. They give and appreciate honest feedback.
4. They instill confidence.