Page 81 - How to Drive the Bottom Line with People

Making Winners Fail

lems facing the people they serve. They suggest that
servanthood toward humanity cannot happen with-

out identifying a person’s weaknesses—his or her spe-
cific failures, poor decisions, or destructive habits.
We at United Supermarkets believe that servant-

hood is about helping others realize their potential by
focusing not on their weaknesses but on their
strengths. Those who choose to lead, regardless of
their position in an organization, have a responsibil-
ity to help people prepare to make the most of the

opportunities afforded them.
The most effective way to succeed at servanthood
57
is to mentor people, improving their capacity to con- =

tribute in a meaningful manner. When leaders are
actively mentoring and modeling our culture, they are
assuring its sustainability and building communities
connected by an emotional bond that will prevail for
generations.

Culture-driven, people-centered leaders understand
the importance of finding an inspirational connection
from their past. Although I have lived in many places,

I am a devout Texan. My childhood memories include
many trips to see the Alamo in San Antonio, where
Texan and Tejano volunteers fought against Mexican
troops during the Texas Revolution.