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Chapter
2

Foundations and Technologies

for Decision Making

Learning Objectives
■ Understand the conceptual foundations ■ Understand important DSS classifications
of decision making ■ Learn how DSS support for decision
■ Understand Simon’s four phases of making can be provided in practice
decision making: intelligence, design, ■ Understand DSS components and how
choice, and implementation they integrate
■ Understand the essential definition
of DSS

ur major focus in this book is the support of decision making through
computer-based information systems. The purpose of this chapter is to describe
Othe conceptual foundations of decision making and how decision support is
provided. This chapter includes the following sections:

2.1 Opening Vignette: Decision Modeling at HP Using Spreadsheets 68
2.2 Decision Making: Introduction and Definitions 70
2.3 Phases of the Decision-Making Process 72
2.4 Decision Making: The Intelligence Phase 74
2.5 Decision Making: The Design Phase 77
2.6 Decision Making: The Choice Phase 85
2.7 Decision Making: The Implementation Phase 85
2.8 How Decisions Are Supported 86
2.9 Decision Support Systems: Capabilities 89
2.10 DSS Classifications 91
2.11 Components of Decision Support Systems 94

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