Page 13 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

ACKNOWLEDGMENTS

In preparing this book I received advice, help, and encouragement from
several people. I would like to thank Dr. O. Mejabi, who helped me in writing
on service process management and preparing a good case study. I would
also like to thank David Reeve for his help in the value engineering area and
Dr. Rajesh Jugulum and Dr. Jayant Trewn for their valuable input.

Readers’ comments and suggestions would be greatly appreciated. I will
give serious consideration to your suggestions for future editions. Please
contact me at: ac4505@wayne.edu; kyang@simplexsystems.com; http://
simplexsystems.com/LeanPD.htm. Also, I am conducting public and in-house
Six Sigma and DFSS workshops and provide consulting services.

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