Page 10 - Effective group discussion theory and practice by Adams, Katherine H. Brilhart, John K. Galanes, Gloria J

Contents ix

Second- Guess the Tentative Choice Before Fully When Negotiation Fails: Alternative
Committing to It 272 Procedures 315
Step 5 of P- MOPS: Implementing the Solution Mediation by the Leader 315
Chosen 273 Voting 316
Use PERT to Keep Track of Implementation Forcing 316
Details 273 Third- Party Arbitration 316
Tailoring P- MOPS to Fit a Specific Questions for Review 317
Problem 275 Key terms 317
Problem Characteristics 276 Bibliography 318
Using Technology to Help a Group’s Problem Notes 318
Solving and Decision Making 281
General Tools 281
Computer Technology Designed for Group P AR T V
Problem Solving 284
Questions for Review 287 Group Observation and Evaluation
Key Terms 287 Tools 321
Bibliography 287
Notes 287 12 Tools for Assessing and
Evaluating Groups 323
11 Managing Conflict in the Central Message 323
Small Group 291 Study Objectives 323
Central Message 291 Internal Assessment: Members Evaluate the
Study Objectives 291 Group 326
A Definition of Conflict 293 Self- Assessment 326
Positive and Negative Outcomes of Conflict 295 Member and Group Assessment 329
Benefits of Conflict 295 Calling for Outside Help: The Consultant 337
Negative Effects of Conflict 296 Practice First 338
Expressing Disagreement in a Group 297 Reminding 338
Types of Conflict 299 Teaching 338
Conflict Types and Computer-Mediated Critiquing 339
Communication (CMC) 302 Giving Feedback 339
Managing Group Conflict 302 Planning the Consultation 340
Conflict Management Styles and Tactics 303 Ethical Principles for Consultants 341
Avoidance 304 More Instruments for Observing
Accommodation 305 and Consulting 342
Competition 306 Verbal Interaction Analysis 342
Collaboration 306 Content Analysis 344
Compromise 307 SYMLOG: Drawing a Snapshot of a Group 347
Working with Conflict Management Questions for Review 351
Styles in Groups 308 Key Terms 351
Expressing Disagreement Ethically 309
Cultural Factors in Conflict 311 Bibliography 351
Negotiating Principled Agreement 313 Notes 351

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