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34 Chapter 1 • Introduction to Enterprise Systems for Management

the company before they could develop into issues that would impede and possibly cause
the implementation to fail. Hence, a sound implementation strategy made the endeavor
possible. This case is surely proof positive that having a solid and knowledgeable ERP
implementation team that can anticipate problems during an implementation, while putting
forth a solid strategy, is the key to success. RR continues to look into the future to adopt
new technologies, methodologies, and processes to take them to the next level.

CASE QUESTIONS
1. What do you think of RR’s ERP implementation project? Did they select the right
implementation strategy?
2. Discuss the critical success factors of RR’s implementation strategy and the role of
SMEs in the project.
3. What advice can you give to RR’s technical team on their approach of migrating
legacy system with the SAP software?