Page 204 - Fearless Leadership

Honoring and Fulfilling Commitments 191

The Language of Commitment

Commitment language is strong and direct and says “I accept account-
ability for producing this result.” If you are not ready to commit, say no
instead of using a watered-down or conditional yes. There is integrity in
saying no; it tells people exactly where you stand and paves the way for a
discussion on what is needed to move forward. Exhibit 7-1 shows the
difference between committing and not committing.

Commit OR Do not
Commit

“I promise” “I am not promising”

“I commit ” “I am not committing”

“I will” “I will not”

“I am not
“I will be accountable for”
accepting accountability”

EXHIBIT 7-1: Commit or Do Not Commit

Unfortunately, in business today, many leaders use words that are
imprecise, sloppy, and noncommittal. As a result, misunderstandings and
reactions muddy the water, and people spend an inordinate amount of
time trying to sort through mixed messages and breakdowns in commu-
nication. For example, when you hear the word try come out of your
mouth, stop and self-correct. Tell the truth, which is either “Yes, I will com-
mit” or “No, I will not commit.”