Page 140 - Handbooks of Applied Linguistics Communication Competence Language and Communication Problems Practical Solutions
P. 140
118 Nathalie van Meurs and Helen Spencer-Oatey
De Dreu, Carsten K.W.
1997 Productive conflict: The importance of conflict management and conflict
issue. In: Carston K.W. De Dreu and Evert van de Vliert (eds.) Using Con-
flict in Organizations, 9–22. London: Sage.
Friedman, Ray, Shu-Cheng Chi and Leigh Anne Liu
2006 An expectancy model of Chinese–American differences in conflict-avoid-
ing. Journal of International Business Studies 37: 76–91.
Gire, James T. and D. William Carment
1992 Dealing with disputes: The influence of individualism-collectivism. Jour-
nal of Social Psychology 133: 81–95.
Goffman, Erving
1963 Behavior in Public Places. New York: Free Press.
Günthner, Susanne
2000 Argumentation and resulting problems in the negotiation of rapport in a
German–Chinese conversation. In: Helen Spencer-Oatey (ed.) Culturally
Speaking. Managing Rapport through Talk across Cultures, 217–239. Lon-
don: Continuum.
Hammer, Mitchell R.
2005 The intercultural conflict style inventory: a conceptual framework and
measure of intercultural conflict resolution approaches. International Jour-
nal of Intercultural Relations 29: 675–695.
Hofstede, Geert
1991 Cultures and Organizations: Software of the Mind. London: HarperCollins-
Business.
Hofstede, Geert
2001 Culture’s Consequences. Comparing Values, Behaviors, Institutions, and
Organizations across Nations. London: Sage.
Holmes, Janet and Meredith Marra
2004 Leadership and managing conflict in meetings. Pragmatics 14(4): 439–462.
Honda, Atsuko
2002 Conflict management in Japanese public affairs talk shows. Journal of
Pragmatics 34: 573–608.
House, Robert, Mansour Javidan, Paul Hanges and Peter Dorfman
2002 Understanding cultures and implicit leadership theories across the globe: an
introduction to project GLOBE. Journal of World Business 37: 2–10.
Kim, Min-Sun
2005 Culture-based conversational constraints theory. Individual- and culture-
level analyses. In: William B. Gudykunst (ed.) Theorizing about Intercul-
tural Communication, 93–117. Thousand Oaks: Sage.
Kotthoff, Helga
this volume Ritual and style across cultures, Chapter 9.
Leung, Kwok
1987 Some determinants of reactions to procedural models for conflict resol-
ution: a cross-national study. Journal of Personality and Social Psychology
53(5): 898–908.
Leung, Kwok, Michael H. Bond, D. William Carment, Lila Krishnan and Wim B.G. Lie-
brand
1990 Effects of cultural femininity on preference for methods of conflict process-