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Contents

1 Introduction to Business Processes 1
The Functional Organizational Structure 2
Business Processes 4
Global Bike Incorporated (GBI) 15
How to use This Book 16

2 Introduction to Enterprise Systems 23
Enterprise Systems 23
Data in an Enterprise System 29
Reporting 37

3 Introduction to Accounting 49
Organizational Data 51
Master Data 52
Key Concepts 58
Processes 61
Reporting 72

4 The Procurement Process 83
Organizational Data 84
Master Data 89
Key Concepts 95
Process 102
Reporting 119

5 The Fulfillment Process 127
Organizational Data 128
Master Data 139
Process 145
Credit Management Process 167
Reporting 170

6 The Production Process 179
Master Data 182
Process 196
Reporting 215

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