Page 194 -

Knowledge Sharing and Communities of Practice 177

sharing takes place. Identify the types of knowledge-sharing channels you would use
and justify them with respect to their social presence and media richness.
9. What are some popular technologies used to develop corporate yellow pages? How
do they compare?
10. What are some of the key steps you would need to carry out in order to conduct
a social network analysis of an organization? What would you need to know before
you could start? What sorts of questions could the SNA answer?

References

Adams , E. , and C. Freeman . 2000 . Communities of practice: Bridging technology and knowledge
assessment. Journal of Knowledge Management 4 ( 1 ): 38 – 44 .

ALA . 1989 . Presidential committee on information literacy. Final report. Chicago: American Library
Association. http://www.ala.org/ala/acrl/acrlpubs/whitepapers/presidential.htm .
American Heritage Dictionary . 1969 . Boston : Houghton Miffl in .

Anklam , P. ( 2003 ). KM and the social network. Knowledge Management Magazine 6 ( 8 ). http://
www.kmmagazine.com/xq/asp/sid.2CE3D98A-36A0-4D67-A4E1-7852ABAE6AC1/articleid
.F79B4E31-7854-4B6A-9202-164FB18672D3/qx/display.htm .
APQC . 1999 . Creating a knowledge-sharing culture. Consortium benchmarking study . Houston, TX :
American Productivity and Quality Centre .

Bailey , T. , and S. Hendrickson . 2004 . How to grow a community of practice: The JPL information
providers network. Information Outlook 8 ( 3 ): 12 – 17 .
Bartlett , J. 2000 . Knowing people . Knowledge Management . December . http://www.destinationcrm
.com/km/dcrm_km_article.asp?id=830 .
Berger , P. L. , and T. Luckmann . 1966 . The social construction of reality . New York : Doubleday and
Company, Inc .
Chua , A. 2001 . Relationship between the types of knowledge shared and types of communication
channels used. Journal of Knowledge Management Practice. October . http://www.tlainc.com/
articl26.htm . (accessed May 25, 2007).
Cohen , D . 1999 . Knowing the drill. Virtual teamwork at BP. http://www.providersedge.com/docs/
km_articles/Virtual_Teamwork_at_BP.pdf. (accessed June 4, 2010).
Cohen , D. , and L. Prusak . 2001 . In good company . Boston : Harvard Business School
Press .

Coleman , J. 1994 . Social capital in the creation of human capital. American Journal of Sociology
( ’ 94 supplement ): 97.