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306 Chapter 8

7. How can intelligent agents help knowledge workers fi nd relevant knowledge
content?
8. Describe how you would attempt to accommodate different user skill levels and
expectations in the same organization, in particular, what type of tools would be
recommended for the baby boomer versus the millennial generation of technology
users?
9. Select one new emerging technology and lists potential uses for knowledge manage-
ment. Make the connection between what the technology offers and each phase of
the KM cycle. For example, are some tools better suited to knowledge capture or
knowledge sharing?
10. Select any KM technology and describe how it may be applied at the individual,
group, and organizational level. Would they require different degrees of standardiza-
tion? Maintenance? Training?

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