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Introduction to Knowledge Management 27

• The KM generations to date have focused fi rst on containers, next on communities,
and fi nally on the content itself.

Discussion Points

1. Use concept analysis to clarify the following terms:
a. Intellectual capital versus physical assets
b. Tacit knowledge versus explicit knowledge
c. Community of practice versus community of interest
2. “ Knowledge management is not anything new. ” Would you argue that this
statement is largely true? Why or why not? Use historical antecedents to justify your
arguments.
3. What are the three generations of knowledge management to date? What was the
primary focus of each?
4. What are the different types of roles required for each of the above three
generations?

References

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APQC . 1996 . The American Productivity and Quality Centre , http://www.apqc.org .
Bareholz , H. , and P. Tamir . 1992 . A comprehensive use of concept mapping in design instruction
and assessment. Research in Science & Technological Education 10 ( 1 ): 37 – 52 .

Barth , S. 2000 . Heeding the sage of the knowledge age. CRM Magazine. May , http://www
.destinationcrm.com/articles/default.asp?ArticleID=832 . (accessed October 18, 2008).
Barton-Leonard , D. 1995 . Wellsprings of knowledge — Building and sustaining sources of innovation .
Boston, MA : Harvard Business School Press .
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Boisot , M. 1999 . Knowledge assets . New York : Oxford University Press .
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