Page 110 - Lean six sigma demystified

Voice of Customer

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Pareto Chart t
3 Countermeasures nal y si s
Root Cause
Root Cause Analysis
A
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Counter
c h a p t er NUMBER OF NUMBER OF INSTALLATIONS INSTALLATIONS BEFORE USL Problem Solving
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OF NUMBER OF INSTALLATIONS ONS AFTE R USL BEFORERE AFTER
A Faster Hospital
in Five Days

Too many people think that Lean and Six Sigma only apply to manufacturing.
Nothing could be farther from the truth. Leading hospitals are using Lean
principles to accelerate patient flow. Health care is clearly a service business. If
hospitals can do it, you can too.

CHAPTER OBJECTIVES

In this chapter, you will

• Learn how to use Lean to accelerate patient flow in hospitals
• Learn how to use Lean to get a faster emergency department
• Learn how to use Lean to get faster operating rooms
• Learn how to use Lean to get faster lab results

• Learn how to use Lean to get faster radiology

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