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102 Part One Organizations, Management, and the Networked Enterprise
Key Terms
Business intelligence, 77 Enterprise systems, 83
Chief information officer (CIO), 99 Executive support systems (ESS), 82
Chief knowledge officer (CKO), 99 Information systems department, 98
Chief privacy officer (CPO), 99 Information systems managers, 99
Chief security officer (CSO), 99 Interorganizational system, 86
Collaboration, 88 IT governance, 100
Customer relationship management (CRM) Knowledge management systems (KMS), 86
systems, 86 Management information systems (MIS), 77
Cyberlockers, 94 Portal, 82
Decision-support systems (DSS), 79 Programmers, 99
Digital dashboard, 82 Social business, 89
Electronic business (e-business), 87 Supply chain management (SCM) systems, 85
Electronic commerce (e-commerce), 87 Systems analysts, 99
E-government, 87 Teams, 88
End users, 99 Telepresence, 93
Enterprise applications, 83 Transaction processing systems (TPS), 76
Review Questions
management systems, and knowledge man-
1. What are business processes? How are they related
agement systems and describe their business
to information systems?
benefits.
• Define business processes and describe the
• Explain how intranets and extranets help
role they play in organizations.
firms integrate information and business
• Describe the relationship between informa- processes.
tion systems and business processes.
4. Why are systems for collaboration and social
2. How do systems serve the different management business so important and what technologies do
groups in a business? they use?
• Describe the characteristics of transaction • Define collaboration and social business, and
processing systems (TPS) and the roles they explain why they have become so important
play in a business. in business today.
• Describe the characteristics of management • List and describe the business benefits of
information systems (MIS) and explain how collaboration and social business.
MIS differ from TPS and from DSS. • Describe a supportive organizational culture
• Describe the characteristics of decision- and business processes for collaboration.
support systems (DSS) and how they benefit • List and describe the various types of
businesses. collaboration and social business tools.
• Describe the characteristics of executive 5. What is the role of the information systems
support systems (ESS) and explain how these function in a business?
systems differ from DSS.
• Describe how the information systems
3. How do systems that link the enterprise improve function supports a business.
organizational performance? • Compare the roles played by programmers,
• Explain how enterprise applications improve systems analysts, information systems manag-
organizational performance. ers, the chief information officer (CIO), chief
• Define enterprise systems, supply chain security officer (CSO), and chief knowledge
officer (CKO).
management systems, customer relationship
MIS_13_Ch_02_Global.indd 102 1/18/2013 10:13:50 AM
