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Chapter 2
Global E-business and
Collaboration
LEARNING OBJECTIVES CHAPTER OUTLINE
After reading this chapter, you 2.1 BUSINESS PROCESSES AND INFORMATION
will be able to answer the SYSTEMS
following questions: Business Processes
How Information Technology Improves Business
1. What are business processes? Processes
How are they related to informa-
2 .2 TYPES OF INFORMATION SYSTEMS
tion systems?
Systems for Different Management Groups
2. How do systems serve the different Systems for Linking the Enterprise
management groups in a business? E-business, E-commerce, and E-government
2.3 SYSTEMS FOR COLLABORATION AND SOCIAL
3. How do systems that link the
BUSINESS
enterprise improve organizational
What is Collaboration?
performance?
What is Social Business?
4. Why are systems for collaboration Business Benefits of Collaboration and Social
and social business so important Business
and what technologies do they use? Building a Collaborative Culture and Business
Processes
5. What is the role of the information Tools and Technologies for Collaboration and Social
systems function in a business? Business
2.4 THE INFORMATION SYSTEMS FUNCTION IN
AMERICA’S CUP 2010: USA
BUSINESS
WINS WITH INFORMATION The Information Systems Department
Organizing the Information Systems Function
TECHNOLOGY
LEARNING TRACK MODULES
Systems from a Functional Perspective
IT Enables Collaboration and Teamwork
Challenges of Using Business Information Systems
Interactive Sessions: Organizing the Information Systems Function
Occupational and Career Outlook for Information
Schiphol International Hub
Systems Majors 2012–2018
Piloting Procter & Gamble
from Decision Cockpits
MIS_13_Ch_02_Global.indd 70 1/18/2013 10:13:40 AM
