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6

HUMAN RESOURCE

MANAGEMENT AND

KNOWLEDGE WORK

Chapter Outline
>> Learning Outcomes >> Conclusions
>> Introduction >> Case Study 6.1: Buckman Labs
>> Challenges for HRM >> Summary of Key Learning
>> Existing HRM Approaches to Points
Knowledge Work

Learning Outcomes
At the end of this chapter you should be able to:
➡ Analyse knowledge work within the context of the employment relationship.
➡ Identify the major Human Resource Management (HRM) challenges created by
knowledge work.
➡ Evaluate the potential impact of HRM policies on the performance of knowledge
worker groups.
➡ Review the HRM problems of ensuring both commitment and control in the
management of knowledge workers.
➡ Identify major trends towards outsourcing and contingent work in the employ-
ment of knowledge workers.
➡ Analyse the major HRM approaches to knowledge work.
➡ Understand the contribution of HRM factors to knowledge sharing and innovation
within organizations.

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