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7

KNOWLEDGE MANAGEMENT

SYSTEMS

Chapter Outline
>> Learning Outcomes >> The Possession View and Knowledge
>> Introduction Management Systems as Repository
>> The Historical Roots of Current >> The Practice View and Knowledge
Enterprise Systems Management Systems as Networking
>> Enterprise Systems and the Spread >> Conclusions
of ‘Best Practice’ Knowledge >> Case Study 7.1: International
>> The Fallacy of ‘Best Practice’ Consultancy Company (ICC)
Knowledge >> Summary of Key Learning Points

Learning Outcomes
At the end of this chapter you should be able to:
➡ Understand two types of ICT that influence knowledge work and knowledge
workers – Knowledge Management Systems (KMS) and Enterprise Systems.
➡ Understand how Enterprise Systems have evolved from earlier approaches that
attempted to capture and standardize ‘best practices’.
➡ Recognize the constraining and facilitating influences of Enterprise Systems on
knowledge work and knowledge workers.
➡ Differentiate between channel/network and platform/repository KMS.
➡ Develop a critical appreciation of the role of ICTs as ‘Knowledge Management
Systems’.
➡ Recognize the difference between structural/possession manifestations of ICTs to
support knowledge work and processual/practice approaches.
➡ Appreciate the potential of new forms of ICT that can expose knowledge
processes as well as knowledge content.

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