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310 PART 4 BUILDING STRONG BRANDS
improved service. After eight years, Digicel has more than 8 million cus-
tomers across its Caribbean and Central American markets, earning a rep-
utation for competitive rates, comprehensive coverage, superior customer
care, and a wide variety of products and services. Digicel has also moved
into the Pacific in Fiji, Samoa, Papua New Guinea, and other markets. Back
in Jamaica, it has become an active sponsor of sports and supporter of
causes, befitting for its ascendance as a market leader in the region. 36
Product Life-Cycle
Marketing Strategies
A company’s positioning and differentiation strategy must change as
the product, market, and competitors change over the product life cy-
cle (PLC). To say a product has a life cycle is to assert four things:
1. Products have a limited life.
2. Product sales pass through distinct stages, each posing different
challenges, opportunities, and problems to the seller.
3. Profits rise and fall at different stages of the product life cycle.
4. Products require different marketing, financial, manufacturing,
purchasing, and human resource strategies in each life-cycle stage.
Product Life Cycles
Most product life-cycle curves are portrayed as bell-shaped (see
Figure 11.4). This curve is typically divided into four stages: in-
Digicel has captured a large troduction, growth, maturity, and decline. 37
segment of the mobile market 1. Introduction—A period of slow sales growth as the product is introduced in the market.
in the Caribbean, using Jamaican Profits are nonexistent because of the heavy expenses of product introduction.
world-record sprinter Usain Bolt 2. Growth—A period of rapid market acceptance and substantial profit improvement.
as a spokesperson. 3. Maturity—A slowdown in sales growth because the product has achieved acceptance by most
potential buyers. Profits stabilize or decline because of increased competition.
4. Decline—Sales show a downward drift and profits erode.
We can use the PLC concept to analyze a product category (liquor), a product form (white
liquor), a product (vodka), or a brand (Smirnoff). Not all products exhibit a bell-shaped PLC. 38
Three common alternate patterns are shown in Figure 11.5.
Figure 11.5(a) shows a growth-slump-maturity pattern, characteristic of small kitchen appliances,
for example, such as handheld mixers and bread makers. Sales grow rapidly when the product is first
introduced and then fall to a “petrified” level sustained by late adopters buying the product for the
first time and early adopters replacing it.
|Fig. 11.4|
Sales
Sales and Profit Life
Sales and Profits ($) Profit
Cycles
Introduction Growth Maturity Decline
Time
