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Editors
Arthur H. M. ter Hofstede Michael Adams
Queensland University of Queensland University of
Technology Technology
School of Information Systems School of Information Systems
Fac. Information Technology Fac. Information Technology
GPO Box 2434, level 5, GPO Box 2434, level 5,
126 Margaret Street, 126 Margaret Street,
Brisbane QLD 4001 Brisbane QLD 4001
Australia Australia
a.terhofstede@qut.edu.au m3.adams@qut.edu.au

WilM.P.van der Aalst Nick Russell
Eindhoven University of Eindhoven University of
Technology Technology
Dept. Mathematics & Fac. Technology Management
Computer Science Den Dolech 2
Den Dolech 2 5600 MB Eindhoven
5600 MB Eindhoven Netherlands
Netherlands n.c.russell@tue.nl
w.m.p.v.d.aalst@tue.nl

ISBN 978-3-642-03120-5 e-ISBN 978-3-642-03121-2
DOI 10.1007/978-3-642-03121-2
Springer Heidelberg Dordrecht London New York
Library of Congress Control Number: 2009931714

ACM Computing Classification (1998): J.1, H.4
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