Page 2 - Performance Leadership

“Performance management,” “organizational behavior,” and “stakeholder man-
agement” are well established in the academic world as well as in business prac-
tice. Frank has integrated these principles into a comprehensive “Performance
Leadership” approach. By doing so, he conveys a lively coverage of essential ideas
and examples of ways to improve performance.
–Dr. Frank Jaenicke, Group Vice President MIS,
Group Planning and Controlling, ABB

Frank Buytendijk has written something important. Not only has he established
the methodology for successful performance leadership, but he’s established the
measurements that are part and parcel of a truly authentic organization. Authen-
ticity is the contemporary basis for customer trust, and building that kind of organ-
ization is a vital must-do in the 21st-century world of business. Frank Buytendijk
has written the organizational blueprint for doing just that.
–Paul Greenberg, President of The 56 Group, Executive Vice President
for the CRM Association, Author of CRM at the Speed of Light

Performance management also has a “dark side.” Insufficient attention to the
behavioral aspects of measurement systems will create all sorts of unintended con-
sequences, often actually damaging to the business, leaving well-meaning man-
agers in confusion or frustration. Building on a comprehensive theoretical
foundation, combined with illustrative real-life examples, Frank Buytendijk pro-
vides an innovative approach that combines the “numbers” and the “people”
aspects into true “Performance Leadership.”
–Torsten Ecke, Chief Information Officer, E.ON AG

We’ve all been subjected to leaders who forced the seemingly simple concept of
performance management on an organization with some positive results and usu-
ally some unexpected negative outcomes. Performance Leadership adds in a
human component not previously explored. Understanding how to measure and
how to manage the human-social reaction yields the potential for real leadership
and performance. Frank Buytendijk, through his own experiences and good
research, brings together all the aspects in a book with real-world practical
applications.
–Michael D. Fleisher, Executive Vice President and
Chief Financial Officer, Warner Music Group

This is not a book about the traditional top-down performance management. Per-
formance Leadership takes a more horizontal, process-oriented approach. This
really drives the improvement of the performance of companies. What you meas-
ure is what you get. Therefore, Frank proposes to measure collaboration between
the silos in companies. I love it! From my point of view an unconventional
approach and a must-read for business managers, CFOs, and CIOs!
–Gerben Otter, SVP and CIO of the Adidas Group