Page 24 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

Employee Engagement C11

customer first and taking an interest in assisting them to under-
stand about our products and company.”
: “At most of my previous jobs, I felt like I was just a number and
all my hard work was not truly recognized and appreciated. At
(our) company, I have been given the opportunity to express my
creativity to the maximum level. In doing so, I have created some
very useful Excel templates that the company has been using since
my hire date.”
: “This is the best company I have ever worked for. The people and
the management make the environment the best I have seen. Peo-
ple help each other and seem to enjoy working with each other. The
goal that I see is, everyone is working to produce the best product
available. People want to come to work because it is such a good
environment.”

How Do We Know a Disengaged Employee When We Hear One?
By contrast, here are some comments from employees at companies
with some of the lowest scores on the Best-Places-to-Work engagement
survey:

: “My supervisor is a person that I have trouble with. He has no
trust in anybody. He makes the job hard for everybody. He takes
credit for everything. Makes it hard to want to do your best.”
: “We also work in cubicles that have broken desks, some are missing
drawers or the drawers do not open. It makes employees feel positive
and encourages better productivity when they feel like they are valued.
It does not make me feel valued to come to a desk that is broken.”
: “If you no longer value your employees and what they can do for
you, they see this and in turn don’t work as hard for you or leave
the company (as we have seen recently, losing good people) for
somewhere they can be valued.”
: “I feel I now cannot give the customer service inside and outside
the organization that I once was so proud of. Due to reducing my