Page 131 - (Professional Resumes Series) Editors of VGM Career Books - Resumes for 50+ Job Hunters-McGraw-Hill (2008)

Sample Resumes 121

Mack Ford

3 Florissant Rd. • St. Louis, MO 63221 • 314-555-7654 • mackford@xxx.com

Objective
A position utilizing my extensive experience in automotive repair and service sta-
tion management.

Summary
More than 30 years’ experience managing service stations and providing customer
automotive service.

Experience
Cullen Service Station, St. Louis, MO
Manager, 1975–Present
• Responsible for customer service, management of staff, and daily record keep-
ing. Provide personal service to clients with complex automotive mechanical
issues.
• Conduct automotive seminars at Florissant Valley Community College for indi-
viduals interested in learning more about automotive repair.
• Implemented a training program for Cullen Service Station employees to increase
customer levels of satisfaction. Efforts were rewarded by an increase in repeat
customer traffic.
• Reduced turnover among service staff by 55 percent by implementing a
performance-based compensation system, including base salary and bonuses.

Jackson Automotive, St. Louis, MO
Sales Agent, 1971–1975
• Sold Ford automotive products to clients in the St. Louis area. More than 60 per-
cent of sales came from repeat, satisfied customers.
• Initiated a sales training/customer service training program for all new sales
employees.

Education
University of Missouri–St. Louis
A.A. Business

References
Provided on request.