Page 205 - Six Sigma Demystified

Chapter 8 co n t r o l S tag e 185

6. Statistical process control is a method to
a. stabilize a process by detecting process shifts.
B. manipulate process inputs to control process output.
C. correct for process autocorrelation using algorithmic logic.
D. all the above are true.

7. When considering operational procedures as a method of process control,
a. human error must be considered as a possible cause for lack of control.
B. they can be considered as repeatable as automated controls.
C. they should be considered only if the organization is iSO certified.
D. all the above are true.

8. Training plans
a. are often useful but not necessary.
B. should be developed solely by the training department.
C. need to consider the objectives of the organization.
D. all the above are true.

9. When evaluating a training session,
a. initial reactions are most important.
B. initial reactions are useful, but long-term behavioral changes and results
aligned with the objectives are most important.
C. behavioral changes provide the best estimate of effective training.
D. testing or exams to quantify the learning of each student are often not helpful.

10. After a training session has been completed, the best way to reinforce the
training is
a. to provide opportunities to use the new tools or techniques.
B. through financial incentives.
C. with examinations.
D. with strict supervision of the employees and punishment for failing to use the

techniques correctly or consistently.