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CHAPTER 8 SOFTWARE QUALITY ASSURANCE 223

senior managers with software development responsibility. Gluckman and Roome
(Everyday Heroes of the Quality Movement, Dorset House, 1993) humanizes quality
issues by telling the story of the players in the quality process. Kan (Metrics and Mod-
els in Software Quality Engineering, Addison-Wesley, 1995) presents a quantitative
view of software quality.
Tingley (Comparing ISO 9000, Malcolm Baldrige, and the SEI CMM for Software,
Prentice-Hall, 1996) provides useful guidance for organizations that are striving to
improve their quality management processes. Oskarsson (An ISO 9000 Approach to
Building Quality Software, Prentice-Hall, 1995) discusses the ISO standard as it applies
to software.
Dozens of books have been written about software quality issues in recent years.
The following is a small sampling of useful sources:
Clapp, J.A., et al., Software Quality Control, Error Analysis and Testing, Noyes Data Corp., 1995.
Dunn, R.H. and R.S. Ullman, TQM for Computer Software, McGraw-Hill, 1994.
Fenton, N., R. Whitty, and Y. Iizuka, Software Quality Assurance and Measurement: Worldwide
Industrial Applications, Chapman & Hall, 1994.
Ferdinand, A.E., Systems, Software, and Quality Engineering, Van Nostrand-Reinhold, 1993.
Ginac, F.P., Customer Oriented Software Quality Assurance, Prentice-Hall, 1998.
Ince, D. , ISO 9001 and Software Quality Assurance, McGraw-Hill, 1994.
Ince, D., An Introduction to Software Quality Assurance and Its Implementation, McGraw-Hill,
1994.
Jarvis, A. and V. Crandall, Inroads to Software Quality: “How to” Guide and Toolkit, Prentice-
Hall, 1997.
Sanders, J., Software Quality: A Framework for Success in Software Development, Addison-Wes-
ley, 1994.
Sumner, F.H., Software Quality Assurance, Macmillan, 1993.
Wallmuller, E., Software Quality Assurance: A Practical Approach, Prentice-Hall, 1995.
Weinberg, G.M., Quality Software Management, four volumes, Dorset House, 1992, 1993, 1994,
1996.
Wilson, R.C., Software Rx: Secrets of Engineering Quality Software, Prentice-Hall, 1997.
An anthology edited by Wheeler, Brykczynski, and Meeson (Software Inspection:
Industry Best Practice, IEEE Computer Society Press, 1996) presents useful informa-
tion on this important SQA activity. Friedman and Voas (Software Assessment, Wiley,
1995) discuss both theoretical underpinnings and practical methods for ensuring the
reliability and safety of computer programs.
Musa (Software Reliability Engineering: More Reliable Software, Faster Development
and Testing, McGraw-Hill, 1998) has written a practical guide to applied software reli-
ability techniques. Anthologies of important papers on software reliability have been
edited by Kapur et al. (Contributions to Hardware and Software Reliability Modelling,
World Scientific Publishing Co., 1999), Gritzalis (Reliability, Quality and Safety of
Software-Intensive Systems, Kluwer Academic Publishers, 1997), and Lyu (Handbook