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8 - PROJECT QUALITY MANAGEMENT

Project Quality
Management Overview

8.1 Plan Quality 8.2 Perform Quality
Management Assurance 8.3 Control Quality
.1 Inputs .1 Inputs .1 Inputs
.1 Project management plan .1 Quality management plan .1 Project management plan
.2 Stakeholder register .2 Process improvement plan .2 Quality metrics
.3 Risk register .3 Quality metrics .3 Quality checklists
.4 Requirements documentation .4 Quality control measurements .4 Work performance data
.5 Enterprise environmental .5 Project documents .5 Approved change requests
factors .6 Deliverables 8
.6 Organizational process assets .2 Tools & Techniques .7 Project documents
.1 Quality management and .8 Organizational process assets
.2 Tools & Techniques control tools
.1 Cost-benefit analysis .2 Quality audits .2 Tools & Techniques
.2 Cost of quality .3 Process analysis .1 Seven basic quality tools
.3 Seven basic quality tools .2 Statistical sampling
.4 Benchmarking .3 Outputs .3 Inspection
.5 Design of experiments .1 Change requests .4 Approved change requests
.6 Statistical sampling .2 Project management plan review
.7 Additional quality planning updates
tools .3 Project documents updates .3 Outputs
.8 Meetings .4 Organizational process assets .1 Quality control measurements
updates .2 Validated changes
.3 Outputs .3 Validated deliverables
.1 Quality management plan .4 Work performance information
.2 Process improvement plan .5 Change requests
.3 Quality metrics .6 Project management plan
.4 Quality checklists updates
.5 Project documents updates .7 Project documents updates
.8 Organizational process assets
updates
.9 Additional outputs

Figure 8-1. Software Project Quality Management Overview

A data quality model deals with how structured data is acquired, manipulated, and used in a computing system
to satisfy user’s needs; it includes data that can be shared within the same computing system or across different
computing systems. Some examples of data quality characteristics are consistency, currency, completeness,
precision, accuracy, and integrity of data.

Figure 8-1 provides an overview of Software Project Quality Management

8.1 Plan Quality Management

Most of the methods, tools, and techniques for planning quality management in Section 8.1 of the PMBOK Guide
®
are equally applicable to planning quality management for software projects. This section presents considerations
that are unique to or especially important when planning quality management for software projects.

Plan Quality Management for both project and product is an inseparable element of project planning in general.
Determining the scope and goals of the project and establishing the life cycle processes to be used leads to

©2013 Project Management Institute. Software Extension to the PMBOK Guide Fifth Edition 143
®