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            organisations are not in such a situation. Winograd and Flores conclude that “Instead
            of talking about ‘decisions’ or ‘problems’ we talk of ‘situations of irresolution’, in
            which we sense conflict about an answer to the question ‘What needs to be done?’”
            (1986: 147). Here sustainability communication comes into play. Sustainability com-
            munication stands for the first step in a two-phase approach to corporate sustainable
            development.
              And software support is required to help effectively answer the question ‘What
            needs to be done?’ Here ‘decisions’ emerge from communication processes within
            the organization or between the organization and its stakeholders. Speech act theory
            helps us not only to understand these processes better, it also contains formalization
            steps that are required for designing effective conversation support systems. The
            purpose of software systems is not only to support undisturbed communication and
            not only to find solutions in individual cases. The main purpose of conversation sup-
            port systems is to identify new – and more sustainable – routines. Taylor would ask
            for  new  standards.  So,  computer  support  for  corporate  sustainability  should  be
            considered and used for two different reasons: (1) in a phase of transition and in
            ‘situations of irresolution’ as an effective communication medium and (2) in everyday
            routine situations as a decision support system.



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