Page 79 -

46 Part 1 • SyStemS analySiS FundamentalS

Grabski, S. V., S.A. Leech, and P. J. Schmidt. “A Review of ERP Research: A Future Agenda for
Accounting Information Systems.” Journal of Information Systems, Vol. 25, No. 1, 2011, pp. 37–78.
Kendall, K. E., J. R. Buffington, and J. E. Kendall. “The Relationship of Organizational Subcultures to
DSS User Satisfaction.” Human Systems Management, March 1987, pp. 31–39.
Kulak, D., and E. Guiney. Use Cases: Requirement in Context, 2nd ed. Boston: Pearson Education, 2004.
Morris, M. G., and V. Venkatesh. “Job Characteristics and Job Satisfaction: Understanding the Role of
Enterprise Resource Planning System Implementation.” MIS Quarterly, Vol. 34, No. 1, 2010, pp.
143–161.
Warkentin, M., L. Sayeed, and R. Hightower. “Virtual Teams versus Face-to-Face Teams; An Exploratory
Study of a Web-Based Conference System.” In Emerging Information Technologies: Improving
Decisions, Cooperation, and Infrastructure. Edited by K. E. Kendall, pp. 241–262. Thousand Oaks,
CA: Sage Publications, 1999.
Yager, S. E. “Everything’s Coming Up Virtual.” www.acm.org/crossroads/xrds4-1/organ.html. Last
accessed July 20, 2012.

The CPU Case Episode and accompanying student files are available online at www.pearsonhighered.com/
kendall.