Page 7 - TPM A Route to World-Class Performance

Butterworth-Heinemann
Linacre House, Jordan Hill, Oxford OX2 8DP
225 Wildwood Avenue, Woburn, MA 01801-2041
A division of Reed Educational and Professional Publishing Ltd

A member of the Reed Elsevier plc group
First published 2001

0 Peter Willmott and Dennis McCarthy 2001

All rights reserved. No part of this publication
may be reproduced in any material form (including
photocopying or storing in any medium by electronic
means and whether or not transiently or incidentally
to some other use of this publication) without the
written permission of the copyright holder except
in accordance with the provisions of the Copyright,
Designs and Patents Act 1988 or under the terms of a
licence issued by the Copyright Licensing Agency Ltd,
90 Tottenham Court Road, London, England WlP 9HE.
Applications for the copyright holder’s written permission
to reproduce any part of this publication should be
addressed to the publishers
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library

Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress

ISBN 0 7506 4447 8

Vpeset at Replika Press Pvt Ltd, 100% EOU, Delhi 110 040, India
Printed and bound in-Great Britain by
Biddles Ltd, Guildford and King’s Lynn