Page 128 - stephen covey The seven habits of highly effective people

THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE Brought to you by FlyHeart

"You don't want your mother to find out."
"Well, not really. Oh, I guess you can tell her. She'll probably find out anyway. Look, I took this
test today, this reading test. And, Dad, they said I'm reading on a fourth-grade level. Fourth grade!
And I'm in junior high school!"
What a difference real understanding can make! All the well-meaning advice in the world won't
amount to a hill of beans if we're not even addressing the real problem. And we'll never get to the
problem if we're so caught up in our own autobiography, our own paradigms, that we don't take off
our glasses long enough to see the world from another point of view.
"I'm going to flunk, Dad. I guess I figure if I'm going to flunk, I might as well quit. But I don't
want to quit."
"You feel torn. You're in the middle of a dilemma."
"What do you think I should do, Dad?"
By seeking first to understand, this father has just turned a transactional opportunity into a
transformational opportunity. Instead of interacting on a surface, get-the-job-done level of
communication, he has created a situation in which he can now have transforming impact, not only on
his son but also on the relationship. By setting aside his own autobiography and really seeking to
understand, he has made a tremendous deposit in the Emotional Bank Account and has empowered his
son to open, layer upon layer, and to get to the real issue.
Now father and son are on the same side of the table looking at the problem, instead of on opposite
sides looking across at each other. The son is opening his father's autobiography and asking for
advice.
Even as the father begins to counsel, however, he needs to be sensitive to his son's communication.
As long as the response is logical, the father can effectively ask questions and give counsel. But the
moment the response becomes emotional, he needs to go back to empathic listening.
"Well, I can see some things you might want to consider."
"Like what, Dad?"
"Like getting some special help with your reading. Maybe they have some kind of tutoring
program over at the tech school."
"I've already checked into that. It takes two nights and all day Saturday. That would take so
much time!"
Sensing emotion in that reply, the father moves back to empathy.
"That's too much of a price to pay."
"Besides, Dad, I told the sixth graders I'd be their coach."
"You don't want to let them down."
"But I'll tell you this, Dad. If I really thought that tutoring course would help, I'd be down there
every night. I'd get someone else to coach those kids."
"You really want the help, but you doubt if the course will make a difference."
"Do you think it would, Dad?"
The son is once more open and logical. He's opening his father's autobiography again. Now the
father has another opportunity to influence and transform.
There are times when transformation requires no outside counsel. Often when people are really
given the chance to open up, they unravel their own problems and the solutions become clear to them
in the process.
At other times, they really need additional perspective and help. The key is to genuinely seek the
welfare of the individual, to listen with empathy, to let the person get to the problem and the solution at
his own pace and time. Layer upon layer -- it's like peeling an onion until you get to the soft inner
core.