Page 8 - The Resilient Organization

Contents

Preface: A Note on Personal Resilience ix

Part One: Why Resilience Now? 1

Chapter 1: The Newly Fallen World Rising: Resilience Reform 5
Chapter 2: Fallen Eagles: Bet on Resilience, Not on Strategy 11

Chapter 3: Parts More Resilient than the Whole 25

Part Two: Step 1. Managing the Consequences of Past
Performance 45

Chapter 4: Performance Traps 49

Chapter 5: Case Study: Innovation Trauma and Resilience 61

Part Three: Step 2. Building Resilience into the Organization 79

Chapter 6: Why Leadership Matters, but It Is Not Sufficient 83
Chapter 7: Resourceful, Robust, and Adaptive: The Building
Blocks of Organizational Resilience 97

Chapter 8: Sisu: Resilience as Inner Strength 111

Chapter 9: Case Study: Resilience in Action—Building Reservoirs
for Change 121
Chapter 10: Case Study: Imaginative Thinking in Action—The
Case of the ODDsters at AT&T 133

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