Page 127 - The Six Sigma Project Planner
P. 127
Other Key Factors and Metrics
Not all important elements can be neatly quantified using the CTx approach, including
some of the most important: e.g., employee morale, customer satisfaction, or the
reaction of interested third parties in other areas or in the community. If these factors
are not considered explicitly, they may be overlooked, perhaps leading to the failure of
the project. In this section, list other factors that are important to the project’s success
and specify how you will ensure that they are dealt with properly.
Worksheet 44. Other Key Factors and Metrics
Key Factor How Monitored and Assured
110
