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CHAPTER 7






                                         Evaluating Water Losses—


                                         Using a Standardized Water



                                                 Audit and Performance


                                                                          Indicators






                    Reinhard Sturm
                    George Kunkel, P.E.
                    Julian Thornton






               7.1 Introduction
                    A standardized International Water Association’s (IWA)/American Water Works Asso-
                    ciation (AWWA) water balance provides the water utility with the necessary results and
                    understanding of the nature and extent of its water
                    losses. Subsequently, the water utility will be able to
                    select the appropriate tools for intervention against   Compiling a reliable water
                    real and apparent losses.                     audit or water balance is the
                       Just as businesses routinely prepare statements
                                                                  critical first step in managing
                    of debits and credits for their customers, and banks   water losses in public water
                    provide statements of monies flowing into and out
                    of accounts, a water audit displays how quantities   supplies.
                    of water flow into and out of the distribution system
                    and to the customer. Yet, as essential and commonplace as financial audits are to the
                    world of commerce, water audits have been surprisingly uncommon in the world of
                    public water supply throughout most of the world. In places where the intrinsic value
                    of water has not been recognized, little motivation has existed to prompt requirements
                    for auditing and sound assessments of water loss performance. As water is becoming a
                    more valued commodity, however, this picture is beginning to change and Chap. 4 has



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