Page 145 - Becoming a Successful Manager

136 BUILDING ON YOUR FOUNDATION

willing, and able to help drive your department to new levels of
achievement.
You will learn how to conduct performance reviews that ben-

efit your employees. Performance reviews, when done right, help
employees improve their skills and develop qualities that will
make them more effective.
You will learn how to plan and conduct productive depart-
mental meetings. Departmental meetings can easily become
a waste of time. Or they can be useful and productive gather-
ings. Everyone involved will benefi t from these meetings once

you know what specifically you need to do to make them more
productive.
You will fi nd out how to make it safe for your staff to take rea-
sonable risks. As a manager, you must encourage your employees
to expand their comfort zones. If you don’t, you stymie their
contributions to your department. You must also teach them how
to assess which risks are reasonable and which ones should not
be taken.
You will discover how to delegate effectively. With rapidly
increasing demands, knowing how to share work with employees
is essential. But, as with everything else you do as a manager, you
must delegate correctly, in the proper terms and with the proper
attitude, and to the right people. Knowing how to evaluate that
is crucial for success.
You’ll develop mastery for resolving confl icts. Differences in
perceptions and opinions often create tension. No matter how solid
your departmental foundation, confl icts will seep through. As long
as the resolutions lead to greater mutual understanding and win-
win outcomes, they can actually strengthen your department.
You will learn how to deal with and prevent harassment.
Sexual harassment is not the only type that plagues companies.