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About the Authors




                 J. Robert Parkinson, Ph.D., was a member of the faculty of North-
                 western University in Evanston, Illinois, and a consultant and trainer
                 specializing in effective communication for major corporations,
                 professional associations, and government agencies. The author of
                 six books, he has served as the on-air host of numerous radio and
                 television programs. He also writes a weekly newspaper column on
                 business communication.
                    Parkinson provides a wide variety of professional services to
                 organizations and individuals across the United States. He con-
                 ducts seminars and personal coaching and counseling sessions in
                 relationship building, management practices, and communication
                 techniques. His professional activities have included extensive travel
                 throughout the country as well as Europe, South America, Africa,
                 and Australia. With his wife, Eileen, he lives in Sarasota, Florida.
                    Gary Grossman is the founder and president of Venn Strat-
                 egy Group Inc. Venn helps companies measure and manage the
                 fi nancial impact of dependent business units working indepen-
                 dently (the silo effect). Grossman is an international consultant
                 and trainer with expertise in using business intelligence and tech-
                 nology to build an integrated performance-management culture.
                 His clients have included several well-known companies, includ-
                 ing Coca-Cola, Epson, and Avery Dennison. Grossman received
                 an MBA in Marketing/Finance from DePaul University’s Charles
                 H. Kellstadt Graduate School of Business. He lives in the north
                 suburbs of Chicago with his wife and twin sons.
                    For further information about the authors’ backgrounds and
                 their respective services, please contact them at:

                    Gary Grossman—www.vennsg.com
                    J. Robert Parkinson—www.jrparkinson.com
                    www.managingothers.com
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