Page 224 - Becoming a Successful Manager

Index 215

Motivation, 40 range of, 106
Multiculturalism, 24 resolution, 74–76
Multitaskers, 29 “stupid,” 79
tone of, 104–5
Negativity, 80–81, 118
Net meeting, 172 Real-time information, 24
Nonverbal communication, 97–101 Relationships, 3–5
discovery lesson, 101–2 commonality, 47–48
understanding each person, 39–46
Performance reviews, 136, 149–57 Remote work, 29
action plan, 156 Respect, 79–80
dialogue, 153–54 Résumés, 142–43
follow up, 156 Risk taking, 136, 159–70
past accomplishments, 155 discovery lesson, 169
positive vs. negative comments, 155 minimizing risks, 163–65
process vs. event, 152 scenario, 160–62
rating, 187–88 Role models, 9, 13
specifi city, 153, 155
vacuum cleaner theory of management, Self-talk, 57–61
151–52 Space program, 31
Positive attitude. See Attitudes Staff mosaic. See Teamwork
Potential of employees, 122
Praise, 10, 29 Teaching role, 9–10
Problem solving, 69–86, 137 coach, 166–67
as approach to difference, 121–22 problem-solving model, 81–83
characteristics of culture, 71–74 team spirit, 4
diagnostic questions, 72–74 Teamwork, 23–38
discovery lesson, 85–86 Technology, 24
model, 81–83 Telephone communication, 34
problem, defi nition of, 70–71 Text messaging, 34
resolution questions, 74–76 Time management, 180
Promises, 80 Toxic culture, 70, 77–81
compared with problem-solving culture, 84
Questionnaires, 172 discovery lesson, 85–86
Questions Traditionalists, 25–29
asking, art of, 103–15
asking strategies, 44–45 Understanding, 41
chapter, 13, 21, 38, 46, 51–52, 68, 86, 102,
115, 125, 134, 148, 157, 170, 184, Vacuum cleaner theory of management, 151–52
194, 202 Vague words, 35–36
clarifi cation of, 112–13 Virtual communities, 24, 37, 38
closed, 107–8 managing, 29–31
confi rmation of, 112–13 Voice mail, 34
confl ict resolution, 192
delivery of, 111–12 Web conference, 34
diagnostic, 72–74 “Weed” metaphor, 117–25
discovery lesson, 114–15 defi nition, 117–18
echo, 110–11 Wilde, Oscar, 35
expansion of, 112–13 Workforce
follow-up, 111 multigenerational, 24–29
get to know you, 43–45 Working together. See Teamwork
open, 108–9 Workplace culture, 4. See also Culture;
practicing delivery of, 113–14 Departments
probing, 109–10
purpose of, 105–6 “You” language, 77–78