Page 219 - Becoming a Successful Manager

210 Appendix

• I get paid to ensure that we are all clear about our roles
in upholding the ideals and standards that define our
department.

The Three Elements of Attitudes

1. What you tell yourself
2. Your state of mind resulting from what you tell yourself
3. Actions that stem from what you tell yourself, combined
with your state of mind

Diagnostic Problem-Solving Questions

When faced with a problem, ask:

1. What specifically do I want? Is it reasonable (i.e.,
attainable)?
2. Am I committed to resolving the problem methodically
and conscientiously?
3. If negative thoughts or outside infl uences are sidetrack-
ing me, what specifi cally can I do to rid myself of those
thoughts and infl uences?

Characteristics of a Departmental Weed

Weeds are attitudes, behaviors, and actions that are:

• Not aligned with your departmental objectives and problem-
solving culture
• Nonproductive and prevent the betterment of your
department
• Noncollaborative and promote “siloed thinking” within
your workgroup