Page 216 - Becoming a Successful Manager

Appendix

WEHAVEPULLEDKEYPOINTS from the text for you to distribute
to your staff.

Chapter Quotes

• Professionals exhibit quiet strength to make the diffi cult
look easy.
• Small acts of human kindness done consistently character-
ize a mensch.
• Treat people as if they are the most important person to you
at that moment.
• Sensitivity is as important to managing people as music is
to dancing.
• A professional manager is an effective teacher, a sensitive
counselor, and a master gardener.
• Knowledge is power. To increase your knowledge, welcome
your employees’ opinions, criticism, and questions.
• Managing is an ongoing process of developing mutually
rewarding relationships with your employees.
• Positive attitudes lead to productive actions; negative atti-
tudes lead to unproductive actions. Adopt and encourage
positive attitudes.

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