Page 218 - Becoming a Successful Manager

Appendix 209

• Truth springs from argument amongst friends.
• Don’t be afraid of opposition. Remember, a kite rises against,
not with, the wind.
• When your emotions take control, your brain becomes
disengaged.
• Don’t try to reason with emotions, for they are unreasonable.

•You gain confidence by consistently doing the right things
in appropriate ways.

Essentials for Managerial Excellence

• Be sensitive to people’s feelings, and be kind to them.
• Take time to make people feel special.
• Listen to people’s emotions as well as their words.
• View people’s needs and wants as valid.
• Choose your battles wisely.
• Respect people’s differences.
• Avoid being defensive and placing people on the defensive.

• Give people the benefit of the doubt.
• Resolve interpersonal problems as quickly as possible, pref-
erably before parting for any signifi cant time.
• In short, treat people the way you would like to be treated:
as a valued friend.
• Finally, never take people for granted—never.

What I Get Paid to Do

• I get paid to create a collaborative environment in which all
contributors are motivated to be the best they can be.
• I get paid to help everyone understand how we can work
together to achieve our department’s objectives.