Page 217 - Becoming a Successful Manager

208 Appendix

• People may forget what you said; they may even forget what
you did; but rarely, if ever, will they forget how you made
them feel.
• An attitude is a state of mind and a predisposition to actions
based on what you tell yourself.
• Attitudes precede actions; positive attitudes lead to produc-
tive actions; negative attitudes lead to unproductive actions.
Adopt and encourage positive attitudes.
• People who have positive attitudes tend to look at the whole.
Those with negative attitudes do not see the W—they focus
on the hole. Put a W in your life.
• Remove all limiting beliefs and excuses for achieving suc-
cess. If is to be, it’s up to me.
• Every action or reaction communicates something. Deter-
mining what each “something” is provides the enlighten-
ment to respond with clarity, care, and purpose.
• When you’re asking questions, view yourself as the student
of the person you’re questioning.
• Criticism is a valuable gift. But, to be viewed as such, it must
be properly wrapped and sensitively presented.
• It is kinder to be gently direct than to be cruelly silent.
• As a manager, you are only as good as the people under your

influence. Hire the best and treat them well to reap the most
benefits from your employees.

• There are two questions that rattle the human skull: How
do you hang on to someone who won’t stay? And how do you
get rid of someone who won’t go?

• Outstanding managers influence without being obvious.
• Excellent managers increase the value of the people report-
ing to them.
• Effective meetings don’t happen by accident; they happen
by design.