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The Staff Mosaic—Working Together   25



                 mentioned concept took fewer than the 140-character limit in shar-
                 ing an idea through common instant-message vehicles, learning
                 how to succeed as a manager in your new environment requires

                 a bit more clarification and explanation. The anecdotes, theories,
                 and Discovery Lessons ahead provide a framework for helping you
                 manage and measure your departmental community successfully.





                 Who Are the Workers in

                 Today’s Workforce?

                 Workers today come in four varieties (sounds like advertising,
                 doesn’t it?):


                    •Traditionalists
                    • Baby Boomers

                    • Generation X
                    • Generation Y


                 These aren’t just labels; they defi ne individuals with different
                 work habits, expectations, and attitudes. Individuals from each
                 group bring valuable contributions. Whether the value is a unique
                 factor to the equation, a new piece to the puzzle, their two cents,
                 an essential cog in the wheel of progress, or a distinct tweet to the
                 discussion, it is up to you as the manager to encourage all of them
                 to share their skills constructively and cooperatively. By learn-
                 ing the motivations and generational infl uences of each segment,
                 managers can leverage the individuals’ talents and capitalize on
                 the diversity of the teams. But it is not easy.
                    How do you navigate a conversation among different people
                 where some see technology as a simple convenience, others call it
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