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28 KNOWING THE TERRITORY
The Traditionalist
Born between 1927 and 1945 Now in mid-60s, 70s, and
80s
Many retired or working Resist e-mail and
part time technological devices
Hardworking and loyal Team players
Worked for only one employer Less tech-savvy
Prefer in-person contact Comfortable with lengthy
meetings
Baby Boomer
Born between 1946 and 1964 Now in 40s, 50s, and 60s
Loyal to employer Work-centered
Look for praise Equate salary with long
hours and hard work
Motivated by responsibility Look for challenges
Generation X
Born between 1965 and 1980 Now in 20s, 30s, and 40s
More than 60% attended Ethnically diverse
college
Independent, self-sufficient Value freedom and
responsibility
Technologically adept Prefer fl exible work
Motivated by challenges Willing to change jobs
Eager to learn new things Thrive on creative input
Generation Y
Born between 1981 and 2000 Now in their mid- to late 20s
Achievement-oriented Tech-savvy
Look for creative challenges Seek out personal growth
opportunities