Page 4 - Becoming a Successful Manager

Contents

Acknowledgments v
A Note from the Authors vii

Part I: Knowing the Territory 1

1 What Is a Professional Manager? 3
2 Defi ning Your Role 15
3 The Staff Mosaic—Working Together 23
4 Understanding Each Person in Your Department 39
5 Clarifying What You and Your Employees
Have in Common 47

Part II: Establishing a Solid
Departmental Foundation 53

6 Adopting Positive and Productive Attitudes 57
7 Perpetuating a Problem-Solving Culture 69
8 Listening—Really Listen and You Will Hear
More than Words 87
9 Mastering the Art of Asking Questions 103
10 Eliminating Weeds from Your Departmental Garden 117
11 Giving the Gift of Constructive Criticism 127

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