Page 123 - John Kador - 201 Best Questions to Ask on Your Interview-McGraw-Hill (2002)

INTERVIEW THE INTERVIEWER

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What happened to the person who previously held this job?
This question launches a very important conversation. You’ll learn either
that this is a new position, that the incumbent resigned or was dismissed,
or that the incumbent was promoted. You can then offer any of these
follow-ups.

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The incumbent was dismissed? What did you learn from the incident?
How could the problems have been avoided?
You want to be seen as interested in the incident as a learning opportu-
nity, not as a rubbernecker at a highway car crash. The issue is what the
hiring manager learned and what you can take away from the incident.
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The incumbent was promoted? I’m delighted to hear it. Would it be
possible for me to talk to him or her?
This is excellent news. Not only might the incumbent be made avail-
able to you, but the position seems to be a launching pad for career suc-
cess. Getting the opportunity to talk to the person who held the job you
want is gold. Redouble your request.

6 BEST QUESTIONS ABOUT
CUSTOMER SERVICE

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What is the company’s customer service philosophy?
Customer service is the mantra of most companies, and this high-level
question can open a conversation about customer service. If you ask this
question, make sure you have something valuable to say about what you
can deliver in this area.
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Could you tell me about a time when the team/company went out of its
way to provide knock-your-socks-off service?
People love showing off if they are coaxed. Listen carefully to the story,
and be prepared to offer a similar story where you were the hero.

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