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370             ALGORITHMIC ANALYSIS OF QUEUEING MODELS

                The following result holds:
                                                      (∞)
                                           (1 − ρ)P {W q  > τ}
                                    P loss =                 ,               (9.4.7)
                                                     (∞)
                                            1 − ρP {W q  > τ}
                                        (∞)
                where the random variable W q  is distributed as the steady-state delay in queue of
                a customer in the standard M/G/1 queue with service in order of arrival. That is,
                    (∞)
                P {W q  ≤ x} = W q (x). The computation of W q (x) is discussed in Section 9.2.2.
                The proof of (9.4.7) is very similar to that of (9.4.1). To obtain the formula for P loss ,
                it is no restriction on the mathematical analysis to assume that customers finding
                an amount of work in system larger than τ upon arrival do not enter the system but
                                                                                 (τ)
                are immediately lost. Using this convention, denote by the random variable V t
                the amount of work in system at time t and let V  (τ) (x) = lim t→∞ P {V t (τ)  ≤ x}
                for x ≥ 0. Then, using the PASTA property,
                                         P loss = 1 − V  (τ) (τ).            (9.4.8)

                By the same arguments as used to obtain (9.4.4), there is a constant γ so that
                                   V  (τ) (x) = γ V ∞ (x),  0 ≤ x ≤ τ.       (9.4.9)

                To find the constant γ , we use Little’s formula for the average number of busy
                servers. Since 1 − V (τ) (0) gives the fraction of time the server is busy,
                                     λ(1 − P loss )µ = 1 − V  (τ) (0).      (9.4.10)

                Since V  (τ) (0) = γ V ∞ (0) and V ∞ (0) = 1 − ρ, we obtain from (9.4.10) that
                                              (1 − ρ)(γ − 1)
                                       P loss =            .                (9.4.11)
                                                   λµ
                Also, by (9.4.8), P loss = 1 − γ V ∞ (τ) and so
                                                  1
                                       γ =                 .                (9.4.12)
                                           1 − ρ [1 − V ∞ (τ)]
                Finally, the desired result (9.4.7) follows by substituting (9.4.12) in (9.4.11) and
                noting that V ∞ (x) equals the waiting-time distribution function W q (x). Assuming
                that the service-time distribution function satisfies Assumption 9.2.1, it follows
                from (9.4.7) and the asymptotic expansion (9.2.16) that
                                  (1 − ρ) γ e −δτ        −δτ
                           P loss ∼       −δτ  ∼ (1 − ρ) γ e  as τ → ∞,
                                   1 − ργ e
                where γ and δ are given by (9.2.17). In other words, P loss decreases exponen-
                tially fast as τ gets larger. The structural form of (9.4.7) is remarkable. The loss
                                                                          (∞)
                probability is expressed in terms of the waiting-time probability P {W q  > τ}.
                The latter probability represents for the M/G/1 queue without impatience the
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