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70                    RENEWAL-REWARD PROCESSES

                other customers present. The process {X(t)} makes a downcrossing from state j
                to state j − 1 if the service of a customer is completed and j − 1 other customers
                are left behind.
                Observation 1 Since customers arrive singly and are served singly, the long-run
                average number of upcrossings from j − 1 to j per time unit equals the long-run
                average number of downcrossings from j to j − 1 per time unit. This follows by
                noting that in any finite time interval the number of upcrossings from j − 1 to j
                and the number of downcrossings from j to j − 1 can differ at most by 1.
                Observation 2  The long-run fraction of customers seeing j − 1 other customers
                upon arrival is equal to
                   the long-run average number of upcrossings from j − 1 to j per time unit
                           the long-run average number of arrivals per time unit
                for j = 1, 2, . . . . In other words, the long-run average number of upcrossings
                from j − 1 to j per time unit equals λπ j−1 .
                  The latter relation for fixed j is in fact a special case of the Little relation (2.4.1)
                by assuming that each customer finding j − 1 other customers present upon arrival
                pays $1 (using this reward structure observation 2 can also be obtained directly
                from the renewal-reward theorem). Observations 1 and 2 do not use the assumption
                of exponential services and apply in fact to any regenerative queueing process in
                which customers arrive singly and are served singly.
                Observation 3 For exponential services, the long-run average number of down-
                crossings from j to j−1 per time unit equals βp j with probability 1 for each j ≥ 1.
                  The proof of this result relies heavily on the PASTA property. To make this
                clear, fix j and note that service completions occur according to a Poisson process
                with rate β as long as the server is busy. Equivalently, we can assume that an
                exogenous Poisson process generates events at a rate of β, where a Poisson event
                results in a service completion only when there are j customers present. Thus, by
                part (a) of Theorem 2.4.1,

                                    βE[I j (t)] = E[D j (t)] for t > 0       (2.7.2)
                for any j ≥ 1, where I j (t) is defined as the amount of time that j customers are
                present during (0, t] and D j (t) is defined as the number of downcrossings from
                j to j − 1 in (0, t]. Letting the constant d j denote the long-run average number
                of downcrossings from j to j − 1 per time unit, we have by the renewal-reward
                theorem that lim t→∞ D j (t)/t = d j with probability 1. Similarly, lim t→∞ I j (t)/t =
                p j with probability 1. The renewal-reward theorem also holds in the expected-value
                version. Thus, for any j ≥ 1,
                                  E[D j (t)]             E[I j (t)]
                              lim         = d j  and  lim        = p j .
                             t→∞     t               t→∞    t
                Hence relation (2.7.2) gives that d j = βp j for all j ≥ 1. By observations 1 and 2
                we have d j = λπ j−1 . This gives λπ j−1 = βp j for all j ≥ 1, as was to be proved.
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