Page 128 - Anne Bruce - Building A HIgh Morale Workplace (2002)

108 Building a High Morale Workplace

Corporate Values Drive Morale
and Keep It High
A Bank of Montreal telebanking manager says,“At the Bank,
all positions are guided by the same principles.” The bank is built upon
and driven by powerful values, which results in high morale.
Bank of Montreal’s Values
• We care about our customers, shareholders, communities and each
other.
• We draw our strength from the diversity of our people and our
businesses.
• We insist upon respect for everyone and encourage all to have a
voice.
• We keep our promises and stand accountable for our every action.
• We share information, learn and innovate to create consistently
superior customer experiences.

essential career development within the organization. Under its

HR umbrella, the Career Center offers employees access to the
bank’s Possibilities Center. That name alone sums up the orga-
nization’s unique approach to growing and developing people to
reach their full potential. The Center is used as a main resource

in preparing both future and present employees for a wide array
of career opportunities.
The Career Center at Bank of Montreal offers helpful tools
and tips on interviewing techniques, professional networking,
résumé writing, and a student career library where future finan-
cial professionals can gain access to information about new

graduate opportunities with the bank and other helpful career
guidance.
You might be thinking, “That’s fine for smaller banking insti-
tutions, but it’s tougher to maintain high employee morale in the

big leagues.” Well, Bank of Montreal is the big leagues. It’s one
of the largest banks in Canada and North America, with over
$246 billion (Canadian) in assets and more than 33,000
employees around the world. While other financial institutions
are battling their internal demons in a struggle to build employee

morale, take notice, because Bank of Montreal is doing it right!