Page 8 - Anne Bruce - Building A HIgh Morale Workplace (2002)

vi Contents

It’s a Time for Managers to Act Swift and Be Brave 35
Manager’s Checklist for Chapter 2 35

3. Keeping the People Who Keep Your
Business in Business 36
When Poor Retention Bruises Morale 37
Expect Two to Three Years Max—or Offer
Something Better 37
Tough Managers Fight Back 38
Taking Care of Talent 38
Talent Crashes and Burnout 44
Companies That Lead the Way 45
Hire the Right People 46
Attitude—What You See Is What You’ll Get 47
Manager’s Checklist for Chapter 3 50

4. To Boost Morale, Alter the Environment 51
Love Your People and They’ll Love Where They Work 51
Keep It Interesting—Redesign Jobs 54
Enrich the Environment with Creative Benefits 58
Get to the Bottom of What People Need—Ask! 60
The Most Powerful Way to Improve the
Environment—Train Everyone! 61
What’s Good for the Soul Is Good for
the Work Environment 63
Manager’s Checklist for Chapter 4 65

5. Putting the Kibosh on Negativity 66
Dangers of Not Measuring Employee Morale 66
Auditing Employee Morale 67
Top Three Negativity Invaders 70
Managers’ Challenge 81
Manager’s Checklist for Chapter 5 82

6. The High Price of Low Morale: Six Morale
Challenges and Six Toolkits 83
Solutions for the Six Most Common Morale Problems 84
Manager’s Morale Challenge #1: Rumors 85
Manager’s Morale Challenge #2: Resistance
to Change and Authority 88
Manager’s Morale Challenge #3: Whiners
and Chronic Complainers 90
Manager’s Morale Challenge #4: Personal Problems 92